Privacy Policy

Last updated: November 4, 2026

This policy explains how The Firm Addiction Consulting handles information connected with this website and initial inquiries. It does not replace a separate client agreement, consent form, or privacy notice that applies to professional services.

Information you provide

When you request contact, we collect the details you submit, such as your name, email address, phone number, service region, type of help requested, and optional message. The form also asks how and when it is safe to contact you, whether a voicemail is permitted, whether The Firm may be identified in a text, and whether an unexpected message could create a problem.

Please share only what is needed for an initial inquiry. Do not submit medical records, test results, insurance numbers, payment-card information, or detailed information about another person through the general contact form. Contact us to establish an appropriate method before sharing sensitive documents.

Website and technical information

The website and its service providers may process IP addresses, browser and device information, pages visited, dates and times, and security or error logs. Inquiry forms can include the page from which you contacted us, your landing page, referring website, and campaign parameters. These details help identify how visitors reach the site and request services.

How information is used

Information submitted through an inquiry is used to respond, discuss availability and services, coordinate the next conversation, and follow the contact preferences you provide. Technical information supports website operation, security, troubleshooting, and understanding website use. A website inquiry does not enroll you in professional services.

Follow-up, advertising, and retargeting

We may call you to follow up on your inquiry, subject to the safe-contact preferences you provide. The Firm does not advertise or use inquiry information for advertising or retargeting. Our website analytics are used to understand website use, not to retarget you with advertisements.

Cookies, analytics, and reviews

This site uses Google Analytics to understand visits and interaction with website content. Analytics technologies can use cookies or similar identifiers and collect usage and device information. Learn more in Google’s Privacy Policy and about Google’s browser opt-out tool.

Google reviews are displayed through Trustindex. Loading a third-party widget can send technical information, including your IP address and browser information, to the provider. See Trustindex’s Privacy Policy. WordPress also uses cookies for authorized login and administration. You can manage or delete cookies in your browser; blocking them may affect some features.

Scheduling, payments, and external websites

Some consultation paths direct you to Calendly for scheduling and payment. Information entered there is handled by Calendly and its applicable payment providers under their own notices. See Calendly’s Privacy Notice. Review the provider’s privacy and payment terms before submitting information. Links to social media, credential registries, publications, and other websites take you to independently operated services. Their information practices are governed by their own policies.

Access and disclosure

Information may be processed by people and service providers involved in responding to inquiries and operating the website, including hosting, communications, scheduling, analytics, and security providers. Information may also need to be disclosed to comply with applicable law or valid legal process, or to address fraud, security incidents, or threats to safety. Any sharing connected with a professional engagement is also subject to the agreement, authorizations, and legal requirements that apply to that engagement.

Retention and security

Inquiry and follow-up records are stored in our customer relationship management (CRM) system in accordance with our follow-up procedures and HIPAA privacy and security standards. Records are retained in accordance with those procedures and applicable recordkeeping obligations. Contact us for information about a particular record or to request deletion. This website policy does not replace any separate Notice of Privacy Practices that applies to professional services. No website, email, or transmission method can guarantee complete security. Please use the initial contact form for a brief request rather than sensitive records.

Your choices and requests

You may ask to update contact preferences, correct information, or request access to or deletion of information about you. Depending on where you live and which laws apply, additional privacy rights may be available. We may need to verify your identity and may need to retain certain records for legal, security, or professional obligations. To make a request, call the number below or write to us and identify it as a privacy request. Do not include sensitive records in your first message.

Children and family inquiries

This website is intended for adults seeking information or services, including parents and guardians. It is not intended for children under 13 to submit information themselves. If you believe a child has submitted personal information without appropriate authorization, contact us so we can review the situation.

Changes and contact

We may update this policy as the website and its practices change. The date above identifies the latest revision.

The Firm Addiction Consulting
108 Harding Place, Suite 200
Nashville, TN 37205
877-347-6910
Contact The Firm